Services & Warranty
Comprehensive domestic after-sales engineering to ensure continuous workshop productivity and maximum machine uptime.
Our Service Offerings
Engineered support from factory layout planning to ongoing calibration and parts replacement
Local Spare Parts Stock
Ready warehouse stock for spindles, inverters, vacuum pods, cutters, and linear guides. Eliminates weeks of international shipping delay.
Operator Technical Training
Comprehensive operator, G-code CAM software, and maintenance training included with every machine delivery.
Preventive Maintenance
Scheduled periodic maintenance programs to inspect spindle concentricity, rail lubrications, and prevent unscheduled factory downtime.
Retrofit & Modernization
Upgrade older machinery with modern CNC controllers, high-speed spindles, and automated pneumatic pushers.
Emergency Breakdown SLA
Dedicated rapid response technician hotline for critical breakdown situations to resume panel production swiftly.
Precision Setup & Leveling
Laser-guided bed leveling, diagonal precision squaring, and calibration ensuring sub-millimeter cutting accuracy.
Warranty Protection Standards
Every machinery investment is protected with clear domestic warranty clauses
Standard Warranty Coverage
- 12 Months Full Warranty: Covers main spindle, drive motors, inverter, and controller electronics.
- 24-Hour On-Site SLA: Rapid technician dispatch for Java and Bali regions.
- Free Replacement Parts: Zero cost for parts under warranty defect terms.
- Free Labor: Certified technicians execute warranty repairs without additional service fees.
Extended Warranty & Maintenance Contracts
Ensure continuous lifecycle reliability with our extended annual maintenance service level packages.
- Up to 36 Months Coverage: Extended warranty options for heavy-production manufacturing lines.
- Priority Service Queue: Dedicated emergency phone line and top priority technician scheduling.
- Quarterly Health Check: Comprehensive on-site machine diagnostics and re-calibration.
Our Service Level Commitment
Clear measurable targets that guarantee reliable factory operations
On-site technician arrival for emergency production stops
Dedicated technician dispatch across Sumatra, Kalimantan, & Sulawesi
Technicians carry standard diagnostic equipment and common replacement modules
Need Service or Spare Parts?
Our technical team is ready to assist. Contact us for routine maintenance, warranty claims, or emergency breakdown support.